![]() ![]() There was no onboarding training for our staff and so NONE of these issues were identified before we started. There's no way to search your messages or even to categorize them or keep them in folders for locating them. You receive EVERYONE's patient confirmation messages regardless of your role. There's ability to task in the desktop, but not in the browser. These are NOT integrated nor synched often enough and you have to bounce between the two to provide patients information about their billing. Kareo requires a browser interface mostly for scheduling/provider SOAP notes and a desktop interface for billing. This created all manner of problems for paying our providers and our ability to close-out year-end. Unapplied balances sit in a patient's account for months even though payment was received and processed. When you try to get answers to your questions, the support people try to assist, but the answer invariably is: here's the link to submit input for upcoming changes - changes. Patients complain that there is not transparency - and they're 100% correct! The statements don't track the patient payments along with the insurance payments. Cons: Customer 'Support' - Kareo has a vast support section, but you have to know EXACTLY what to type in to get results that are not buried in 30 other pages of key words. Kareo does not even have a basic way to create an invoice for patient copays that were collected. When you try to get answers to your questions, the support people try to assist, but the answer invariably is: here's the link to submit input for upcoming changes - changes that are NEVER implemented. ![]() Kareo has a vast support section, but you have to know EXACTLY what to type in to get results that are not buried in 30 other pages of key words.
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